Everything you need to know before you buy — cancellation, security, speed, and your account.
Sign in to My account with the email used at checkout, select Cancel renewal and confirm. Your plan remains available until the end of your paid period. For refund requests, email support@pdp-vpn.com.
Yes. Every plan comes with a 30-day money-back guarantee. If you're not satisfied within 30 days of your first payment, email us and we'll refund the full amount — no questions, no forms, no retention calls.
No. The price you see at checkout is the total, including 10% tax and fees. Renewal is automatic at the same rate, and you can cancel anytime before your renewal date to avoid the next charge.
Access continues through the end of your paid period, then simply expires. Your account data is deleted per our no-logs policy — there's nothing stored to hand over or resell.
No. We run a strict no-logs policy: we don't record browsing history, DNS queries, connection timestamps, or the IP addresses you use. There is no activity database to breach, subpoena, or sell.
All traffic is protected with AES-256 encryption over the WireGuard protocol — the same standard used by banks and government agencies. A kill switch stops your traffic if the tunnel ever drops, so your real IP never leaks.
Never. We don't sell data to advertisers, data brokers, or anyone else. The only personal detail we keep is the email address you use to sign in and manage your subscription.
That's exactly what it's built for. On café, airport, or hotel networks your traffic is encrypted end-to-end, so anyone snooping the network sees only unreadable ciphertext.
Barely, if at all. WireGuard is the fastest mainstream VPN protocol, and with unlimited bandwidth there's no cap to hit. Most users stream, game, and video-call at full speed.
Yes. We have servers in 40 US cities optimized for streaming, so you can watch US libraries of Netflix, Hulu, Disney+, and more from anywhere.
3,000+ servers across 60+ countries, including dedicated locations in all major US regions. You can switch servers as often as you like at no extra cost.
No. Unlimited data on every plan, and we never throttle your connection — the speed limit is your own internet provider, not us.
Open My account → Security, enter your current password and new password, then select Update password. This updates your website account password.
Use the 'Forgot password' link on the sign-in screen and we'll email you a secure reset link. The link expires after 60 minutes for your safety.
Every plan covers 10 simultaneous devices — phones, laptops, tablets, routers, and smart TVs all count. You can sign devices in and out from your dashboard anytime.
Our support team is available 24/7 by email at support@pdp-vpn.com. Most questions get a human reply within an hour.
Still have a question? Email us at support@pdp-vpn.com — we reply 24/7.